Alka Care Solutions – Policies

Safeguarding Policy

1. Policy Statement

Alka Care Solutions is committed to safeguarding the welfare of all adults and young people who take part in our training programmes. Everyone has the right to live and learn in a safe environment, free from harm, abuse, and neglect. We recognise our duty of care and responsibility to promote the wellbeing of learners, clients, and those we may come into contact with during training delivery.

2. Purpose

• To set out how safeguarding will be promoted in all training activities.
• To outline responsibilities and procedures if concerns arise.

3. Scope

This policy applies to:

• The owner/trainer(s) of Alka Care Solutions
• Any associates or guest trainers engaged to deliver courses
• All learners attending training sessions (face-to-face or online)

4. Definitions of Abuse

Safeguarding concerns may include (but are not limited to): Physical abuse, Emotional/psychological abuse, Neglect and acts of omission, Sexual abuse, Financial abuse, Discriminatory abuse.

5. Responsibilities

• Safeguarding Lead: Alka Sahnan will act as the Designated Safeguarding Lead (DSL) for the business.
• All learners, associates, and clients have a responsibility to raise concerns immediately if they believe someone is at risk of harm.

6. Reporting Concerns

• Concerns reported directly to DSL.
• Immediate danger: call 999.
• Concerns relating to adults at risk: report to the Local Authority Safeguarding Adults Board.

7. Confidentiality

Information will only be shared with relevant agencies on a need-to-know basis, in line with GDPR.

8. Review

This policy will be reviewed annually, or sooner if required by changes in legislation or guidance.

References

Care Act 2014 · Working Together to Safeguard Children (2018) · Local Safeguarding Adults Board Procedures · Skills for Care guidance

Policy Review & Version Control

Equality, Diversity & Inclusion Policy

Policy Statement

Alka Care Solutions is committed to promoting equality of opportunity and creating an inclusive learning environment.

Purpose

Promote equal access, ensure learners feel respected and included, comply with Equality Act 2010.

Scope

Owner/trainer(s), associates, learners, clients.

Commitments

Ensure training is inclusive, materials free from bias, make reasonable adjustments, challenge discrimination.

Responsibilities

Director is responsible for implementation, all trainers and learners must uphold these principles.

Complaints

Complaints dealt with under Complaints Policy.

Review

Reviewed annually or when required.

References

Equality Act 2010 · Human Rights Act 1998 · Skills for Care guidance · ACAS guidance

Policy Review & Version Control

Health & Safety Policy

Policy Statement

Alka Care Solutions is committed to ensuring the health, safety, and welfare of all learners, clients, associates, and trainers.

Purpose

Set out how health & safety risks will be managed.

Scope

Applies to trainers, associates, learners, and clients.

Commitments

Risk assessments, safe use of equipment, fire safety procedures, safe online training environments.

Responsibilities

Director responsible overall, trainers follow safe practice, learners take reasonable care.

First Aid & Emergencies

Venues must have first aid provision, emergencies handled by venue procedures, accidents reported.

Review

Reviewed annually or when risks/legislation change.

References

Health & Safety at Work Act 1974 · Management of H&S Regulations 1999 · HSE guidance

Policy Review & Version Control

Data Protection & GDPR Policy

Policy Statement

Alka Care Solutions is committed to protecting personal data and complying with UK GDPR and Data Protection Act 2018.

Purpose

Outline data collection, use, storage, and protection.

Scope

Owner/trainer(s), associates, learners, and client data.

Data Collected

Learner contact details, client info, attendance, certificates, invoices.

Principles

Lawful, fair, transparent, limited, accurate, secure, retained only as long as needed.

Data Security

Electronic data password protected, paper stored securely, no unauthorised sharing.

Rights of Individuals

Access, correction, deletion, object to processing, complain to ICO.

Responsibilities

Director is Data Controller, all associates must comply.

Review

Reviewed annually or when required.

References

UK GDPR · Data Protection Act 2018 · ICO Guidance · Skills for Care GDPR guidance

Policy Review & Version Control

Complaints Policy

Policy Statement

Alka Care Solutions values feedback and is committed to resolving complaints quickly, fairly, and transparently.

Purpose

Provide a clear complaints process.

Scope

Learners, clients, and associates.

Definition

Complaint = any dissatisfaction with service.

Procedure

Stage 1 Informal → Stage 2 Formal written complaint → Stage 3 Investigation → Stage 4 Appeal.

Confidentiality

Complaints handled confidentially.

Learning

Complaints recorded and used to improve services.

Review

Reviewed annually.

References

Skills for Care complaints handling · CQC standards · ACAS guidance

Policy Review & Version Control

Quality Assurance Policy

Policy Statement

Alka Care Solutions is committed to high-quality, consistent, effective training and consultancy services.

Purpose

Outline how quality will be monitored and maintained.

Scope

Owner/trainer(s), associates, learners, clients.

Commitments

Use evidence-based materials, gather feedback, review programmes annually, monitor trainers, respond to complaints.

Responsibilities

Director responsible overall, trainers deliver to standards, learners provide feedback.

Monitoring

Feedback analysed, materials checked, trends monitored, adjustments made.

Review

Reviewed annually or when required.

References

Skills for Care QA standards · CPD best practice · CQC Fundamental Standards

Policy Review & Version Control

Training Delivery Policy

Policy Statement

Alka Care Solutions is committed to providing engaging, professional, and high-quality training. We aim to deliver training that meets agreed learning outcomes, supports learner development, and provides value to clients.

Purpose

• To outline how training will be delivered, monitored, and evaluated.
• To clarify arrangements for cancellations, feedback, and certification.

Scope

This policy applies to all training programmes delivered by Alka Care Solutions, including face-to-face and online courses.

Delivery Standards

• Training will be delivered by competent, knowledgeable trainers.
• Content will be up-to-date and evidence-based.
• Materials will be clear, accessible, and inclusive.
• Sessions will start and finish on time.

Certificates

• Certificates of completion will be issued to learners who attend and complete training requirements.
• Certificates will include the learner's name, course title, date, and trainer signature.

Cancellations & Refunds

• Clients must give at least 7 working days' notice to cancel or reschedule a booking.
• Cancellations made with less notice may be charged at full or partial cost.
• If Alka Care Solutions needs to cancel, clients will be offered an alternative date or a full refund.

Feedback & Evaluation

• Feedback will be collected after every training session.
• Feedback will be used to improve training delivery and learner experience.

Responsibilities

• The Director (Alka Sahnan) ensures that all training delivery meets quality standards.
• Trainers are responsible for following agreed session plans and respecting learner needs.
• Learners are expected to engage positively and provide constructive feedback.

Review

This policy will be reviewed annually, or sooner if required due to feedback or legislative changes.

References

Skills for Care: Training Delivery Best Practice · Continuing Professional Development (CPD) Standards · ACAS Guidance on Training and Development

Policy Review & Version Control